Service Portfolio

Service portfolio contains the complete set of services that are managed by the service provider. It represents present contractual commitments, new service development and ongoing service improvement plans. The three categories of services are Service pipeline, which includes all proposed and in-development services.

Service catalogue, which includes all active production services and services available for deployment. and Retired services which includes retired and phased out services.

There are two aspects to the Service Catalog. They are the Business Service Catalog and the Technical Service Catalog.

Business Service catalogue contains details of all services, delivered to the customer containing the relationships with business units and business processes, that are supported by each IT Service.

Technical service catalogue expands the Business service catalogue with relationships to the supporting services, shared services, components and CIs necessary to support the service to the business. Technical service catalogue view is not presented to a customer. The Technical Service catalogue helps focusing internally on establishing support agreements and contracts, since it identifies the underlying technology and supporting groups for each IT service.

Service portfolio should form, part of a comprehensive service knowledge management system (SKMS), and registered as a document in the configuration management system (CMS).