Technology Governance Solutions LLC

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Frequently Asked Questions - FAQ's

- How do i get the course study guide ?

     Course study guide will be emailed (usually within 24 hours) after course payment. 

- Can i contact the instructor for any questions related to the course?

     Yes. Please email sri@investize.com 

- How much does the ITIL V3 Foundation exams cost ?

    Loyalist certification exam costs for web exams are:

     ITIL V3 Foundation Exam Cost: $150 (appox)


- How do i take the ITIL exam  ?

   Step-1: Exam voucher number will be provided by your trainer.

   Step-2: You(ie student) will use the following instructions to register and take the web based exam.

- Do i need a webcam to take the ITIL exam  ?

   Yes.

- Can i take the exam from home ?

  Yes - You need a webscam - Please see the following instructions to register and take the web based exam.

- Can my instructor from TGS proctor (supervise) the exam  ?

   Yes. Your TGS instructor can conduct the exam based on the schedule, if you are local candidates (in Michigan - Close to Novi city).

- How do i access the course ?

    Please download the course access instruction PDF page using the following link : Course Access PDF Document. 

- Can i extend my course duration ?

   Course is available for 45 days. If needed you can extended your course duration for a limited time by emailing support@governancetraining.com with proper explanation why candidate was not able to complete the course in the allocated time.

- What are the modes of course payment ?

   Course payments Course payments can be made by any of the following methods:
      - Credit Card Thru Paypal  OR
      - Paypal Account              OR
      - Cheque                          OR
      - Purchase Order.

      Note: Course access is granted automatically if payment is made using paypal account or credit card.
      For corporate users, please contact us to use purchase orders.

- Is there a discount for multi-user purchases ?

    Yes, Multi-User purchases have discounts. Please contact us for details.

     Note: We need a minimum of 5 students to create a corporate account and apply multi user discounts. 
              Discounts increase with the number of students (significant discount for more then 100 students).  
              Discounts apply for the course fee only. (We are only a pass-through for the exam fees).

- How do i pay for the course ?

    Steps for course payment and access are as follows:

    Step-1: Create an ID/password (http://www.governancetraining.com/aTutor/registration.php?register=Register)
    Step-2: Browse, select and request enrollment for the required course (http://www.governancetraining.com/aTutor/browse.php)
    Step-3: Click on the payments tab and click on the "PAY BY PAYPAL"  button to pay for the course
                by using your credit card if you DONT have a PAYPAL account
                or using your PAYPAL account (if you have PAYPAL account)
    Step-4: Access the course

    Click here to get Detailed Steps (You need to a PDF reader to download the detailed steps)

- How to get in touch with TGS (Technology Governance Solutions LLC) in case of any concerns / issues ?

    Please contact us at support@governancetraining.com. Please expect a response within 24 hours. 
    For urgent matter, please contact us at 248-207-1730.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
The Swirl logo™ is a Trade Mark of the Office of Government Commerce. 
 
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